Once an order is confirmed, no changes or cancellations can be made. Our shop reserves the right to refuse refund requests due to reasons such as size, color, material, design, or delivery time. Please carefully confirm all product details and requirements before placing an order.

Upon receiving the goods, customers are requested to unbox and inspect them for any issues within 7 days. If the goods have serious quality problems, please contact us as soon as possible and provide clear photos and videos of the product and packaging for review.

Please contact our customer service team: (Phone: 68503735 / 67360782 / Whatsapp: 68503735 / 67360782). We will arrange for part replacement, repair, or full product replacement depending on the condition of the goods.

Variations in texture, color, or sheen due to the inherent properties of natural materials.

Damage caused by improper installation, use, storage, or accidents, as well as wear and tear or aging from normal use.

Any damage caused by human factors or abnormal use, such as improper bending, scratches, cuts, or wear and tear, will not be covered by returns or exchanges.

If the delivered goods do not match the order, we will arrange a free replacement. Returned items must be unused and in their original packaging.

If the customer is unable to return the original packaging due to personal reasons, an additional packaging fee will be charged.

There is no return or exchange service for display items and self-pickup items. Please carefully inspect the product condition before purchasing, as display items and self-pickup items are not eligible for after-sales service once sold.

No returns or exchanges will be accepted for any items that have been installed or used, unless there is a severe quality issue.

Our company reserves the right to interpret and revise these terms and conditions at any time, and will update them periodically. All updates will be effective from the date of publication.