FAQs
Frequently Asked Questions
Pre-sales Questions
Standard delivery service is used by default. Free doorstep delivery is available for industrial buildings and residential buildings with elevators. Additional charges may apply for some remote areas, village houses, or buildings without elevators. Please refer to our delivery terms for specific delivery details, or contact customer service for inquiries.
Installation service is not included, except for specified furniture. If installation service is required, an additional installation fee will be charged depending on the type of furniture. Please consult customer service for installation fees.
You can contact customer service after placing an order to schedule a general installation date. Payment must be made in advance.
Yes, we offer professional custom furniture services. You can choose different sizes, colors, and materials according to your needs. Custom furniture requires advance booking. Please contact our customer service for specific production times and costs.
We accept various payment methods, including credit cards, offline bank transfers, and other online payment methods. Specific payment options can be selected at checkout.
You can contact our customer service team by phone, email, or WhatsApp. Phone: 68503735 / 67360782 / Whatsapp: 68503735 / 67360782
No, you can place an order as a guest.
Yes, the larger the quantity, the greater the discount. For purchasing needs, please consult customer service.
Yes. Please contact customer service if needed.
Yes, please contact customer service with the invoice details after placing your order.
The original invoice and original receipt will be sent with the goods. If needed, they can also be sent via SF Express in advance (courier fees apply).
After-sales issues
Our standard delivery time is 7 to 14 business days after placing an order. We will do our best to arrange the delivery date according to your needs, but the specific delivery time cannot be specified. Delivery times may vary depending on the delivery area and product availability.
Once an order is confirmed, it cannot be changed or canceled. Our store reserves the right to refuse refund requests due to reasons such as size, color, material, design, or delivery time. Please carefully confirm all product details and requirements before placing an order.
Please inspect the goods within 7 days of receipt. If you find any quality issues or discrepancies with your order, please contact us immediately and provide clear photos or videos of the goods and packaging as proof. We will process your replacement or repair as soon as possible.
Unless otherwise specified, we offer exchanges within 7 days, provided the item is unused and in its original packaging. In cases of severe product quality issues, we will provide free replacement or repair services. Please note that certain special items and display items are not eligible for returns or exchanges.
Please contact customer service immediately after receiving the goods and send relevant product information. A replacement will be sent after confirmation.
Each piece of furniture has different care instructions. We recommend regular cleaning and following the care advice in the product manual. Avoid prolonged exposure of furniture to direct sunlight or excessively humid or dry environments.