We care about the quality of every piece of furniture. Please check the product details carefully before ordering. If a quality issue arises after delivery, we will arrange replacement parts or a replacement item depending on the actual situation.

• Once confirmed, orders cannot be changed or cancelled.
• We reserve the right to decline refund requests based on size, colour, material, design, or delivery time.
• Please confirm all product details and requirements carefully before ordering.

After receiving your goods, please unpack and inspect them within 7 days. If there is a serious quality issue, please contact us as soon as possible.

1. 1 Inspect on arrival Unpack and check the goods within 7 days
2. 2 Photos & videos Provide clear photos and videos of the item and its packaging
3. 3 Contact our team Phone / WhatsApp: 67360782
4. 4 Arrangement Replacement parts or a full replacement, depending on the condition

We will arrange replacement parts or a replacement item based on the condition of the goods. Photos and videos are used for assessment, so please keep them clear and complete.

• Grain variation, colour difference, or changes in sheen caused by the natural characteristics of the material.
• Damage caused by improper installation, use, storage, or accident, as well as normal wear and ageing.
• Any damage caused by human error or abnormal use, such as improper bending, scratches, cuts, or wear, is not covered by returns or exchanges.

Handling of items that don't match the order

• If the delivered item does not match your order, we will arrange a free replacement.
• Returned items must be unused and in their original packaging.
• If you cannot return the original packaging for personal reasons, an extra packaging fee applies.

Special notices

• Display items and self-collected items are not eligible for returns or exchanges, and no after-sales service is provided once sold. Please inspect the item carefully before purchase.
• Any item that has been installed or used cannot be returned or exchanged unless there is a serious quality issue.